Terms and Conditions

By submitting an order on this website you are agreeing to the terms that appear below which will apply to any purchase made on this website. To shop with Cartografie you must be eighteen years of age or over.

We will confirm acceptance of your order. This will be by an order number on the website immediately after you have confirmed your order, or by us sending an e-mail to the email address you have provided to us.

The prices stated on the website will be inclusive of any VAT payable.


  • The price of the goods does not include a charge for delivery.
  • There is a standard delivery charge of £5.65 for next day DPD delivery or for any orders over £50 the delivery is complimentary. The delivery charge is calculated automatically and shown on the website when you place your order.  
  • Your order must be placed before 12pm to qualify for next day delivery.  
  • We despatch orders on Monday-Thursday.  Any orders placed on Friday-Sunday will be despatched the following Monday.  

Methods of Payment

  • Payment may be made by debit, credit or through your own PayPal Account. You cannot pay for an online order by cash or cheque. There is no minimum order requirement.
  • Payment may also be made with gift cards. Any amount that has not been spent on a gift card will remain until the full amount has been spent. Gift cards can be spent on multiple orders. All gifts cards are valid for one year after the day of purchase.

Ingredients in our Products

  • Due to processes within our kitchen, all products contain, or may contain trace amounts of NUTS, PEANUTS, EGGS, GLUTEN, DAIRY & SEEDS.
  • Some of our seasonal chocolates may contain alcohol. We would be happy to substitute certain chocolates.  Please email us with any dietary requirements or concerns.    

Amendment of Orders and Cancellation Rights

  • Our delivery provider will notify you via e-mail or text when your goods have been dispatched, along with the tracking details. After this time we cannot accept cancellation.

    Customer Complaints

    • We are committed to providing an excellent service. If however, you are not entirely satisfied with your order, please contact us with your comments. We will always do everything we can to provide the best product and service. 


    • All our products are made fresh each day.  In the event we cannot process your order due to stock levels you will always be notified.  
    • We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, kindly notify us. 
    • All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us.
    • All photographs published on this website are the copyright of Scott Kimble.
    • The design of this website and packaging is copyright of Cartografie and designed by Studio Minerva. No unauthorised use of its contents is permitted without prior permission of the copyright holders.
    • These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.