Frequently Asked Questions

In the event that your order arrives
damaged, please don't worry, we guarantee we'll put it right for you. Just contact us on

If you're not 100% happy with your order then we will immediately sort it out for you. Please contact us on  

We use DPD next day delivery service.  Please note we only dispatch orders on Tuesdays and Thursdays. 

Not currently, this is something we are reviewing due to the high costs of Saturday deliveries we are not able to offer weekend deliveries.

Sadly, we only deliver to UK addresses.

Your Cartografie products should be stored in a cool, dry place. 

Our chocolates are suitable for vegetarians.

We cannot give any 100% guarantee of any of our non-nut based chocolates being nut-free as we make all our chocolates in one kitchen and, as a result, any of our chocolates may contain nut traces.

Our toasted sourdough collection contain gluten.

All of our products are alcohol free.

We recommend our customers to enjoy the chocolates within a week of receiving them, but we always have a best before date on the box.

Our gift vouchers have a 12 month expiration date. 

Yes! Please contact
with your business information.